I am truly amazed by this company! I’ve been having some trouble with my pump for a few weeks now. It only happens about once a day, the motor will either not turn on, or will end up stopping a few minutes in. The only thing that gets it to come back on is if I hit it really hard, haha. I sure do freak out when it happens and have been really worried that one of these times it just won’t come back on and then I don’t know what I’d do!
So I finally called Medela last night to let them know about the problem. I knew that the motor was under warranty for a year and since I bought my pump in January I was still covered. I told the woman what was going on, told her when I bought the pump and gave her the information she needed. They overnighted me a brand new pump! It was delivered at 11:00 this morning! I do have to send them something that shows the purchase date and send my old pump back but they emailed me a shipping label so it won’t cost a thing. How wonderful is that!?! It’s not everyday that a company will replace a $300 piece of equipment after 10 months of use!